Suggest a new 211 Listing

Use this form to check if the program or service already exists in the directory. There will be an option to submit the missing information if you don’t find the program you are looking for.

Inclusion Policy

We collect, maintain and disseminate human service information that enables people to make informed choices to improve their quality of life.

Inclusion in the database of human services listed on the Website is free and is not dependent upon the purchase of a membership, products or separate advertising space.

Subject to the priorities detailed in the next section, the database includes organizations or programs primarily located in or serving the area that:

• Provide a direct service to the public
• Are networks or coalitions of direct service providers
• Are involved in licensing, planning or coordinating direct services
• Are not-for-profit, community-based or government organizations
• Are commercial organizations that provide first priority services not offered by the nonprofit sector
• Are commercial organizations licensed by the government or with special contractual agreements to operate long term care facilities, child care centres and certain home care services

Organizations must demonstrate the ability to provide ongoing reliable services and have an established funding base or the support of an established parent organization. Exceptions may be made in emerging or underfunded service areas.

First and Second Priorities

For first-priority areas, every effort is made to have comprehensive listings of all eligible services. For second-priority areas, collection depends on staff resources, agreements with other agencies, and the ability of other agencies to collect and disseminate information. Rather than collect comprehensive information in second-priority areas, We may collect information regarding representative or umbrella groups, or refer Users to other telephone or Internet-based services.

We give first priority to basic subsistence and survival related services, including:

• Food, clothing and shelter
• Emergency assistance
• Crisis intervention
• Financial assistance
• Legal and correctional services
• Victim services
• Immigrant and refugee services
• Physical and mental health services
• Employment and training services
• Home support
• Public and specialized transportation
• Child care
• Access to permanent affordable housing

We also give first priority to services for people who may experience barriers to service because of:

• Language spoken
• Ethnocultural group
• Age, including risk factors associated with infants, children, youth or seniors
• Low income, unemployment or lack of education or literacy
• Physical, mental or developmental disabilities
• Homelessness or social isolation
• Immigration or refugee status
• Fear of violence

We give second priority to the following quality of life services, unless they are for people who may experience barriers to service:

• Education
• Recreation
• Consumer assistance
• Environment
• Peace and disarmament
• International development

Exclusion

We reserve the right to exclude from the database any organization that it has, in its own discretion, adequate reason to believe may spread hatred or have a philosophy that could be hurtful to the well-being of individuals, groups or the community as a whole.

Potential grounds for exclusion or removal from the database may include, but is not limited to, service non-delivery, fraud, misrepresentation, discrimination, criminal activities, or operating outside licensing mandates.

We reserve the right to refuse to list or to discontinue listings for organizations that have had serious complaints lodged against them with any regulatory body or with other organizations in the database providing similar services, or with Findhelp itself.

For the full Policy please review our Terms page.